Product Complaints

​

If you believe you have received a defective or faulty item, please contact us as soon as possible at sales@bocciaworld.com.au with details of the issue.

​

In addition to your rights under the Australian Consumer Law, products are covered by a 2-year manufacturer’s warranty provided by Handi Life Sports or Boccia World. This warranty covers manufacturing defects and construction faults. Any manufacturer’s warranty is separate from, and does not limit, your rights under the Australian Consumer Law.

​

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

​

Where a product is found to be faulty, we will assess the issue and provide a remedy in accordance with the Australian Consumer Law. This may include repair, replacement, or refund, depending on whether the fault is minor or major.

​

The manufacturer’s warranty does not cover damage resulting from misuse, improper handling, or abnormal use of the product. It also does not cover normal wear and tear. For example, products such as balls that are used frequently may naturally wear over time.

​

You should notify us of any faults within a reasonable time after becoming aware of the issue. Please contact us before returning any goods so we can assist with the claims process.